Support Center
We're here to help! We serve Monday-Sunday from 2:00 PM to 10:00 PM (UTC-3).
My Tickets
Frequently Asked Questions
How to create a support ticket?
Click the 'New Ticket' button at the top of the page, fill in the title, select the problem category and describe your question or problem in detail. Our team will respond as soon as possible.
How long does it take to receive a response?
Our support team serves Monday through Saturday, from 1:30 PM to 8:00 PM. You will receive a response as soon as possible within this time.
Error 50 when logging into account, what to do?
Error 50 is usually related to connection problems. Try the following solutions: 1) Restart your internet connection (disconnect and reconnect Wi-Fi or cable); 2) Restart your computer; 3) Restart the Steam client completely. If the problem persists, open a support ticket.
Error 43 when accessing account, how to resolve?
Error 43 indicates a problem with the account. Please open a support ticket selecting the 'Account Problem' category and describe the error that is occurring. Our team will investigate and resolve the problem as soon as possible.
I can't log into the account, what to do?
First, check if you're using the correct credentials. If the problem persists, try restarting Steam and your internet connection. If it still doesn't work, open a support ticket in the 'Account Problem' category informing the specific error that is appearing.
The account is being used by another person, what to do?
Accounts are shared, but you can play without interruptions using Steam's offline mode. To avoid conflicts, always start Steam in offline mode. If problems persist, open a support ticket in the 'Technical Problem' category.