Frequently Asked Questions
Find answers to the most common questions about our services, products and policies.
You purchase access to a Steam account that already has the game installed. Accounts are shared among multiple users, but you can play without interruptions using Steam's offline mode. After payment confirmation, you immediately receive the access credentials.
Yes, accounts are shared. However, you can play without interruptions using Steam's offline mode. When you start Steam in offline mode, other users cannot access the account simultaneously, ensuring your complete gaming experience.
Delivery is instant! As soon as payment is confirmed (PIX is instant, card may take a few minutes), you immediately receive the access credentials by email.
We offer a 7-day warranty from the date of credential delivery. If the account is inaccessible or does not work correctly at the time of delivery, we offer a refund or exchange for another equivalent account, when available.
No. It is strictly forbidden to change passwords, emails or any settings of the provided account. Failure to comply with this rule will result in immediate cancellation of access, without the right to a refund.
No. Credentials are personal and non-transferable. Sharing credentials with third parties will result in immediate cancellation of access, without the right to a refund.
Due to the shared nature of accounts, we are not responsible for loss of progress, saves or game data. We always recommend backing up your saves locally when possible.
We accept PIX and Credit Card. Payment is processed securely and quickly. PIX has instant approval, while credit card may take a few minutes for confirmation.
Refunds are processed only if the account is inaccessible or does not work correctly at the time of delivery, within the 7-day period. After this period or if the customer changed credentials, shared with third parties or used the account inappropriately, there is no right to a refund. Approved refunds are processed within 14 business days.
Yes, all games are 100% original and licensed by Steam. We do not work with piracy or unauthorized copies. We only sell access to legitimate Steam accounts.
It depends on the game and account configuration. Some games allow multiplayer mode even on shared accounts, but we recommend checking the online features of each specific game. To avoid conflicts, offline mode is always the safest option.
We are not responsible for bans applied by Steam due to violations of the platform's terms of service. It is the customer's responsibility to use the account appropriately and within Steam's rules. We do not offer refunds in case of ban due to inappropriate use.
You can contact us via email suporte@fastygames.com or through the support page on our website. Our team is available to help with any questions or problems.
Each purchase usually corresponds to a specific account with the desired game. If you want multiple games, you will need to make separate purchases. Contact us to check availability of accounts with multiple games.
Yes! We offer games starting from $2.00 and $2.50, with discounts of up to 98% on popular titles. We constantly work to maintain the lowest prices in the Brazilian market.
After the 7-day warranty period, we do not offer refunds or exchanges. The warranty only covers problems at the time of delivery. We recommend testing the account immediately after receiving the credentials.
Yes, you can use the account on different computers, but not simultaneously. Remember to always use offline mode to avoid conflicts with other users of the shared account.
All accounts are verified before sale. We offer a 7-day warranty and full support. In addition, we only work with legitimate Steam accounts, without involvement in illegal activities.
Yes! We offer full support via email and through the support page. Our team is available to help with access problems, configuration and questions about using accounts.